Terms and Conditions

Thank you for visiting Contacts1st.com.

Your use of this website constitutes acceptance of the following terms and conditions. If you do not agree to these terms and conditions, you should not use this site and/or purchase any products or services through this site.

By continuing with your order, you agree to all terms and conditions within this document and you agree that you have reviewed our Privacy Policy, Shipping Terms and Returns Policy

Contacts1st.com is a replacement contact lens company, and as such can only sell you lenses:

  • For which you have a valid prescription, and have been fit properly by an eye care practitioner
  • That match your prescription and that you have worn successfully before

By placing your order with Contacts1st.com, you are acknowledging that you have a valid and non-expired prescription for the contact lenses that you are ordering. By completing your order, you are hereby confirming that you have sucessfully worn the contact lenses before, and that your order matches your valid contact lens prescription.

Prescriptions for customers ordering within the USA

If we are shipping within the USA, we must verify your prescription as per the FTCLCA (Fairness to Contact Lens Consumer Act). If you choose to have us contact your doctor, please note that we have to give your doctor a minimum of 8 business hours to respond to our verification request, after which, if they do not respond, we will release your order for shipment with the prescription numbers you have provided and will not be responsible for any errors made by you while reading or entering in your prescription online or by phone. For faster prescription processing and positive verification, you may fax or email us a copy of your prescription.

Prescriptions for Canadian and international customers

We do not verify prescriptions for orders shipping outside USA. Contacts1st.com reserves the right to request a copy of the actual prescription before or after shipping the order, or to contact your eye care provider regarding any issues with your prescription.

Information on Eye Health and Contact Lens Wear

The information contained on this site is not a substitute for any medical advice and should not be used for the purposes of self diagnosis. Contacts1st.com advises its visitors to have their eyes examined regularly by their eye care practitioner. By placing your order on this website, you hereby certify that you will regularily visit your eye care practitioner for routine eye exams as per his/her recommended interval and immediately for any issues that may arise from the wear of contact lenses. If you experience any unexplained symptoms such as redness, watering, discharge, bluriness, pain or discomfort, discontinue use of contact lenses immediately and consult your eye care professional.

Stated Charges and E&OE

The total charge to your credit card is stated clearly on the final checkout page before you enter in your payment information and will include the total price of all the items you are purchasing, discounts and any shipping, handling or processing charges applicable. Your card will be charged the amount shown in the currency specified, and no further conversion will be done on our end. If no currency or currency symbol is explicitly specified, then USD is assumed. Not withstanding the foregoing, we reserve the right to refuse or cancel any order and will not be held liable for any errors or omissions arising from, but not limited to: pricing discrepencies, advertising errors, coupon codes or discounts and incorrect shipping charges.

Credit Card Payments

All online credit card payments are done securely via an encrypted SSL (Secure Socket Layer) 128 bit connection. Orders are charged at the time they are placed, and only the last 4 digits of the credit card number and a secure payment token are stored in our system. Refunds can be issued immediately upon request within 90 days of order date for any cancelled, returned or non-processed orders. An in-store credit will be issued for any non-processed, returned or cancelled order outside the 90 day order date period.

Privacy

By proceeding with your order, you grant us permission to share your contact lens or eyeglass prescription information, personal information including name, birth date, phone and address information with Manufacturers, Distributors and Shipping Partners for the sole purpose of completing your order. You also grant us permission to verify your prescription with your Eye Care Provider and authorize your Eye Care Provider to release that information to us. Your prescription and personal information will not be released to any 3rd party for any other purpose except as stated above.

Communications

By providing us with your email address and contact information, you are providing implicit consent for us to send you emails regarding your order, reminders to reorder, and other promo and informational emails. You will not receive any spam and your email address will not be provided to any 3rd parties for marketing purposes. You can unsubscribe to these emails at anytime. For more information, see our Privacy Policy.

Copyrights

All content on this website is the property of Contacts1st.com or its product suppliers and is protected by international copyright laws.

Reproduction, modification, transmission or distribution of the content for non-personal use is strictly prohibited.

Trademarks

All product names, brand names and the like mentioned, depicted or used on this web site or in any related materials are either trade names, service marks, trademarks or registered trademarks or copyrights of and owned by the respective owners. Any uses on this web site or in any related materials of such trade names, service marks, trademarks or registered trademarks or copyrights are for identification purposes only and only to indicate that this web site sells the respective brand and there is absolutely no intention on the part of this web site or any related materials to disparage, interfere with or infringe upon any such trade names, service marks, trademarks or registered trademarks or copyrights. The use of such trade names, service marks, trademarks or registered trademarks or copyrights on this web site or in any related materials is not intended to affect the validity of any of such trade names, service marks, trademarks or registered trademarks or copyrights. This web site and any related materials are not sponsored or endorsed in any manner by the owners of any such trade names, service marks, trademarks or registered trademarks or copyrights.

Limitation on Liability

The content contained in this website is provided by Contacts1st.com (a division of Contacts1st Corp.) for informational purposes only. All references to Contacts1st.com in this document pertain to Contacts1st Corp..

AS PARTIAL CONSIDERATION FOR YOUR USE OF AND ACCESS TO THIS WEB SITE, YOU AGREE THAT: (I) IN NO EVENT WILL Contacts1st.com OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEB SITE OR ANY SITE LINKED TO THIS WEB SITE, BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DECISION MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THIS WEB SITE; AND (II) THE AGGREGATE LIABILITY OF Contacts1st.com OR ANY OF ITS DISTRIBUTORS OR DEALERS, ARISING FROM OR RELATING TO THIS AGREEMENT (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, MALPRACTICE, FRAUD, AND/OR OTHERWISE) IS LIMITED TO THE PURCHASE PRICE OF ANY PRODUCTS YOU PURCHASED FROM Contacts1st.com IN THE RELEVANT TRANSACTION; AND (III) Contacts1st.com SHALL NOT IN ANY CASE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF Contacts1st.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If any provision of this Agreement is void for any reason, then such section shall be severed or limited to the minimum extent necessary and the balance (including any revised portion of the agreement) shall remain and have full force and effect.

As a User of the Contacts1st.com web site I hereby agree, accept and certify that:

This Agreement page constitutes a legal agreement between Contacts1st.com and you, the user, as well as any business entity of which you have any legal or equitable interest. If any portion of this agreement is deemed unenforceable by a court of competent jurisdiction, it shall not affect the enforceability of the other portions of this Agreement.

Thank you for choosing Contacts1st.com.

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