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Contacts1st.com

Returns, Warranty and Exchanges
Return Policy

Items may be returned within 30 days of purchase provided that they are unopened, unmarked and in their original sealed packaging. A refund of the original product purchase price will be issued. Shipping and handling are not refundable. In most cases, Made-to-order (MTO) and extended range (XR) lenses are custom orders and cannot be returned or exchanged. Call or email us for return authorization and instructions prior to returning any items.



Prescription Change Policy

Exchanges due to prescription changes can be made on unopened, unmarked full boxes of lenses within 6 months of receipt. Lenses from Acuvue (Johnson & Johnson) can be exchanged within 1 year. There is no fee for this service. We are not able to accept returns on boxes that have been written on, damaged or resealed. We are unable to exchange most vial lenses or individual/loose lenses from an opened box. Certain restrictions apply on made-to-order (MTO) lenses and custom ordered items.



Warranty Policy

In the unlikely event that you receive a defective lens, the Manufacturer's warranty, if applicable, will cover replacement for any damaged or defective lenses. The defective items must be sent back for analysis and if found to be defective by the manufacturer, will be exchanged for the exact same lens and prescription. No refunds can be issued for defective lenses.


For any returns/exchanges, Please contact customer service for authorization and instructions prior to sending items back


   
 


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Any materials provided on this web site are for information purposes only. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contact lenses. If you experience any pain or discomfort from your contact lenses, remove them immediately and consult your eye care professional.